All order cancellations will be handled as per our Standard Cancellation Policy
Cancellation by Pee Safe:
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. Cash payment mode orders will be canceled for non-receipt of cash within 48 hours from the time of placing the order.
Cancellation by Customer:
If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped, you can do one of the following:
In order to get a defective item replaced, contact Customer Care via Contact Us within 3 days from the date of delivery. The defective product or part of the product will be recalled and a replacement will be shipped immediately.
REFUND AND RETURN:
Definition: 'Return' is defined as the action of giving back the item purchased by the customer to the Seller/Pee Safe on the Pee Safe website. In all the cases mentioned below, the customer would only be provided with a replacement and no refund:
Customers can only get a refund of money in the following cases
We encourage the customer to review the listing before making the purchase decision. In case the customer orders a wrong item, Pee Safe/seller shall not be entitled to any return/refund.
The following RULES apply to this Policy:
In case of damaged products, the customers should share an image. In case of missing products, the customers need to share an unboxing video as proof.
If the product has been marked delivered but the customer has not received the order. he/she needs to raise the complaint within 24 hrs.